About the Coach
Mona Mendel is a seasoned, passionate and impactful Organizational and Conflict Coach; Mediator, and Facilitator. She brings twenty five years of public service experience, spending the past six years in the role of an Informal Conflict Management Practitioner.
Mona has designed and delivered extensive number of conflict and communication workshops for government departments, to a variety of groups and teams of all sizes. She has worked closely with leadership and executives, in identifying challenges and needs, and creating coaching and training programs for their teams. Her work spans crucial conversations, difficult feedback, de-escalation of anger and hostility, managing meetings, collaborative problem solving, and individual and team coaching.
Mona developed the GUIDE Conflict Coaching model™, by establishing a framework that resonates and supports clients through trauma informed connected stages, which guide towards confident actions forward. Mona is honoured and grateful to engage in meaningful work which eases and improves the lives of others.
Mona Mendel
Organizational and Conflict Coach, Facilitator, Mediator
Services
A free first conversation to talk through what you are facing and see if coaching fits.
One-on-one sessions to work through a conflict at work or in your personal life, at your own pace.
Help for teams working through tension together, so the group moves forward with trust and clarity.
Interactive workshops with practical tools for handling conflict and difficult conversations.
Coaching and training for managers who want to lead through conflict with more confidence.
GUIDE
Conflict Coaching Model™
Conflict coaching works best when a client feels safe enough to look at their situation honestly, and equipped enough to move through it. The GUIDE Conflict Coaching model™ walks a client through conflict in five connected stages, from a steady foundation to confident action.
A conflict is a kind of coastline, the place where two forces meet and the ground underfoot feels unsteady. The model is a way to travel that coast, moving from the churn where land meets water toward calmer, open sea.
G
Ground
A foundation of
safety, trust, and
self-awareness.
Draws on trauma-informed practice and the commitment to do no harm.
U
Uncover
Surfacing what truly
matters to the client.
Rooted in a needs-based understanding of conflict, including Nonviolent Communication.
I
Illuminate
Bringing the fuller picture
of the conflict into view.
Informed by systems thinking and the wider dynamics around a conflict.
D
Develop
Building the
skills and options to move forward.
Draws on conflict-resolution approaches, from interest-based methods to compassionate listening.
E
Engage
Turning insight into committed, achievable action.
Grounded in reflective practice and a focus on what lies within the client's influence.
Archipelago, 2025
Map art: Yellow Future City
GUIDE
Contact me to book a chat and start exploring options for support